Refund And Returns Policy

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Refund & Return Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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     Excellent  
     Based on 37 reviews 
    
 
 
   
 
 
        
   Jonathan Hammer 
 2024-02-27
 
 
  Brandan is in a league of his own with his background, knowledge, expertise.  He has unique experience and depth in his field and knows how to apply it.  He is easy to work with.  You will help onto a great path.  Five stars all the way!
  
 
       
   Brian Etter 
 2024-01-31
 
 
  I have had nothing but a positive experience with Brandon. He has an extensive background in psychology and is able to apply that knowledge to many situations in the dating world and beyond. He is a true experienced professional.
  
 
       
   M J 
 2023-10-18
 
 
  Brandan is a true professional - he is intuitive, a gifted communicator and really takes the time to learn about you as his client in order to make real matches. Working with Brandan was fun and easy - he removes the friction of sifting through the inventory to make the matchmaking process exciting!
  
 
       
   Angie Viehman 
 2023-07-18
 
 
  Brandan is such a dream to work with. He digs deep (in the most supportive way) to understand exactly what you're looking for and combines that with his rich understanding of what makes a relationship successful to find great matches. His coaching was always spot on, fun and set me up to find a very special relationship. I'm incredibly happy in love and have Brandan to thank for that.
  
 
       
   Unisol68 
 2023-07-06
 
 
  Great advice and coaching, especially with first date strategy and styling.
  
 
       
   Thomas Prather 
 2023-05-30
 
 
  Brandan has been such a joy to work with! I always love our chats and I can tell he's very passionate about his work. He has a keen eye for finding great matches and bringing the right people together so I highly recommend his services. He already helped me find an amazing person so I'm very thankful :)
  
 
       
   Brian Furer 
 2023-05-04
 
 
  I was approached by Brandan to participate in his matchmaking service- with my usual skepticism, but boy was I wrong! Brandan asked about my preferences, experiences, lifestyle, and about 2 weeks later was introduced to a possible match. It was clear that he TRULY LISTENED! Not only were the tangible attributes extremely well paired, but clearly he has a 6th sense, and intuition for the intangible as well. I was shocked at how precisely well paired my match and I are! Well done! Excited to move to the next date, I give Brandan high marks. ** Highly recommended!**
With appreciation,
Anonymous Guy somewhere in the US
  
 
       
   Nicole G. 
 2023-04-26
 
 
  Brandan is absolutely amazing and I highly recommend him to anyone who is interested in easy to understand, actionable dating advise.  In just one conversation he helped me breakdown the different components of a first date to easily understand actions to help ensure a second date, if that’s what you want.  His guidance was so direct, so easy to understand and I left feeling much more confident!  He also gave me specific recommendations on dressing for dates - and it was one of the “duh” moments, it made all the sense in the world and I couldn’t believe I had never considered it previously.  Brandan is fun, easy to talk to and makes the entire experience fun, like you are talking to a close caring friend.  I highly recommend Brandan!
  
 
       
   Puja 
 2023-03-31
 
 
  Brandan has taken care to understand and learn about me throughout the dating process. He cares deeply about sharing his wisdom and providing practical feedback and tips that help you feel like you can keep growing and learning. It's a joy to work with him.
  
 
       
   KELLY cpi 
 2023-03-18
 
 
  Brandan is an incredible asset -he is very smart -presents data to support his recommendations for a “ dating plan”
He was also incredibly smart around fashion recommendations.  I’m someone who is happy to have suggestions on clothes and so far everything I hav bought has been perfect ( with lots of compliments)
Brandans education is clear and his insights into how people interpret things in dates etc was very helpful
I look forward to continuing to work with him!